Welcome to the electricshopping.com help section. Here you will
find answers to some of the questions many of our customers ask
us, and some help on how to use our store. Please select a
question from the list below.
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How do I use the online store?
Shopping with us is easy. We have designed our site to be
as simple as possible, and hope you find it so. To begin
shopping with us, you can find your item in a number of
ways:
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The quickest is by using the search tool at the top of the
page, just type in the brand, type or model number of the
item you are looking for and click the search button, or
press enter.
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You can also browse all the items we have on the site by
product category. You will find these on the top and left
of your screen. In some cases, there are sub-categories
to choose from once you click on the main product type.
Once you have found the item you are looking for, you can click
on the image for more details about it, and to find out about
it's non-UK delivery charges. If you would like to buy the item,
click 'Add to basket' and the product will be sent to your
shopping basket at the top of your screen. You can add as many
items as you like to your basket by repeating these steps.
When have finished shopping and would like to complete your
purchase, click on the view basket button. This will take you
to a check-out screen. Your order value will be confirmed,
and on the next screens you will be asked to log in or register
as a new customer. Once you complete this page and press the
complete order button, you order is sent to us. You will
receive an e-mail confirming the purchase you have made. It's
as simple as that!
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Are my credit card details safe with electricshopping.com?
[verisign logos]
At electricshopping.com we take your security very seriously.
We use the strongest available encryption technology to keep
your details safe. Our secure servers are monitored 24 hours a
day, 7 days a week to ensure that our systems and data are not
compromised. That's why shopping with us can be safer than
shopping on the high street!
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How long will it take to receive my order?
If you are one if our customers in the UK, you can expect to
receive your order in three to five working days of placing
your order. Most items are sent by our couriers, Initial City
Link, and will need to be signed for. If you are in Europe,
delivery will normally be within four to ten working days.
If you live in the UK, you can take advantage of our express
delivery option. For a supplement of only £4.50 we promise
to have your item despatched same day if ordered before 15.30
or next day if after. This means that in most cases you will
receive your order within 24 hours of making it if you place
your order before 15.00. To select this, tick the box at the
checkout.
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Can I track my order?
We have made it easy for you to track your order with us. To
do so, log into your account, and select the order you wish
to track. You will then be able to see where it is in our
processes, and if it has been despatched. If we have a
tracking number for you, this will also be made available.
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How much does delivery cost, and How do I add it?
electricshopping.com offers most of our customers in the UK
free delivery on all orders! Customers outside of the UK
should refer to our simple delivery pricing schedule to
work out the extra charges that apply. Free delivery only
applies to new orders, re-delivery of an item or delivery
of items sent to our repairs and service division do not
qualify for free UK delivery.
For more information on delivery, please see our delivery
information page.
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How can I contact the electricshopping.com team?
It's easy to get in touch with us! You can e-mail, call or
write, all of our contact details are available on the
contact us page
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What is the electricshopping.com returns policy, and
how can I return an item?
The electricshopping.com returns and refunds policy is in
accordance with the EU distance selling directive which
outlines your rights to cancel your order. If you are
unhappy with your purchase from us we will of course offer
you a refund as long as your item is sent back in an unused
and unopened condition. For reasons of hygiene, we will not
be able to accept or refund any items from our personal
hygiene/care or food preparation lines that have been used.
If any item is damaged we will replace it free of charge
for you.
If you do decide to return your item, you will need to
contact customer services quoting your receipt number before
you send back your item. We will then issue you with a
returns authorisation and advise you of the returns address
for your item. Once we have received your item in our returns
processing department you will be issued with a refund or
an exchange where appropriate. Please note however, that as
we do not charge for delivery on UK purchases, a delivery
cost recovery fee will be deducted from your refund if
returned after the cooling off period has expired; this is in
accordance with EU law. Refunds for damaged items will not
be charged this fee if a replacement is issued.
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Do you stock spare parts?
electricshopping.com has teamed up with ELCO to be able to
supply spare parts for many manufacturers. If you would
like spares or repair information for brands like Kenwood,
Moulinex, Hoover, Prima, Phillips and many other leading
brands, try calling ELCO on 08704030248.
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I am a European Customer, can I use the products on listed
on the site?
We are pleased to advise that the products we sell at
electricshopping.com are suitable for use in mainland Europe.
However, all items are shipped with a UK plug. To use your
power system you can either re-wire the plug yourself, or use
our recommended option of adding a Euro Converter plug to
your order for £2.
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How do you use the details I provide you? Will you sell
them on?
Any information you provide us with is used only to fulfil
your order and for electricshopping.com's sole marketing
purposes. Your phone number may be given to the delivery
agent to help expedite your delivery. However, we will
never pass on any of your details to another organisation
that does not directly deal with your purchase from us or
sell them on. You value your privacy - we do too.
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My basket always shows as empty when I click 'proceed to
checkout'. Why is this?
Our store's systems need to place a small amount of data on
your computer to identify you as a customer and to 'remember'
your selected items. This data packet is called a 'cookie'.
If your browser is set to high privacy settings, or to
disallow cookies, the shopping basket feature will not
work. You are welcome to place you order by phone on
08456 53 02 42 or you can temporarily reduce your browser's
cookie handling policy.
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I am looking for Kenwood Brand products and accessories,
do you stock them?
We are pleased to be an preferred authorised re-seller and
service agent of Kenwood UK, and have developed a dedicated
store featuring all of the Kenwood range. To buy Kenwood
products at our guaranteed low price, please visit
http://www.kenwoodmajor.com/
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What is Shopper Discounts & Rewards?
Shopper Discounts & Rewards is a membership programme designed
to provide consumers with access to a wealth of cash
back rebates and discounts.
Once they have signed up for the scheme, members can
receive cash back rebates of up to £15 and discounts of
up to 20 per cent which they can then spend at a growing number
of well known online retailers and e-commerce sites.
In addition to the cash back rebates and discounts, Shopper
Discounts & Rewards members also receive free access to additional
shopper protection products including Extended Warranties, Price
Guarantee Protection and Delivery Guarantee Protection.
For further information on the Shopper Discounts & Rewards
scheme and its benefits you can reach them via the following:
Websitewww.shopperdiscountsandrewards.co.uk
Phone (free phone): 0808 234 1539
Mon – Fri 8am – 8pm
Sat 9am – 4pm
Email:customerservice@shopperdiscountsandrewards.co.uk
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What is My Time Rewards?
My Time Rewards is a discount and savings programme that provides
its members with access to money off and discount vouchers.
These vouchers can be used in number of well known restaurants and
hotels across the UK. The vouchers can also be used for a variety of leisure and entertainment activities including day trips and pamper treatments.
My Time Rewards members also receive additional travel benefits as
part of their membership. These include Hotel Reservation Protection,
Hotel Fire and Theft Protection and Journey Delay Protection.
For further information on the My Time Rewards scheme and its benefits
you can reach them via the following:
Websitewww.mytimerewards.co.uk
Phone (free phone): 0808 234 1520
Mon – Fri 8am – 8pm
Sat 9am – 4pm
Email:customerservice@mytimerewards.co.uk
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We accept:
