- Cookies & Your Privacy
Cookies & Your Privacy
We are committed to ensuring your privacy. At electricshopping.com customer data is a valuable part of our business and so we protect it and do not sell it on. When you use our site and make a purchase with us, we will collect some data from you, such as your name, address, payment information and so on. We need this information to fulfil your order, and its all stored on secure servers and treated as confidential.
If you are just browsing the site, we will also collect some anonymous information about how you are using it, such as what pages you are looking at and how in general users make their way around the store. This helps us improve the service we offer you; but we are unable to personally identify you and your visit from this data, we use the data in aggregate form to make decisions about the site. This tracking is anonymous and your privacy is not affected.
You will find more information on the cookies we use below.
To be able to use the site fully and to do simple things like adding a product to your basket, your browser will need to be able to accept cookies. These are tiny text files stored on your computer which do not contain any sensitive information. To restrict cookies from being stored on your computer, use can use your browser settings. Pressing Ctrl+Shift+Delete will work in most browsers, but please note that if you choose to restrict all cookie storage, the functionality of our and most other sites will be affected.
Here is a list of the main cookies we use and place on your computer, and what we use them for.
|Cookie Name||What it's for|
|Awin, Affiliate, AW1xx||This helps us see how you found our website, and reward some external websites for sending you our way.|
|Cbar_rules, Cbar_abt_1, Cbar_sess, Cbar_lvt, Cbar_exp||These cookies allows us to deliver you product recommendations that we think you would be interested in. The recommendations come from what other users with similar on-site browsing activity to you have bought or looked at.|
|Frontend||This cookie enables the basic funationality of using our site, such as adding an item to your basket and knowing if you are logged in or not.|
|Loc,addthis.com||This cookie is placed for our social bookmarking partner’s (AddThis) widget to work|
|Tsession||We have a number of helpful product videos on the site, this cookie helps us analyse the performance of them.|
|_utma, _utmz||These cookies enable Google Analytics to run on our site. This helps us understand the visitors that we get on our site, and collects information like visitor numbers, which browsers are used and shopping habits on our site. The data collected is anonymous and is only used within electricshopping.com and selected agency partners.|
|_utmx, _utmxx||We always want to make sure your experience on the site is the best it can be. These cookies power Google Website Optimiser, which allows us to so different versions of the same page to different people to see which version works best.|
How to manage and disable cookies
If you choose to disable cookies on your computer it will mean that some of the most basic functionality of the site will not work, and you will not be able to place an order with us. To disable them, in your browser menu you will be given the option to do so. This is normally in the 'settings’ or ‘preferences’ menus.
If you would like to simply delete the cookies from your browsing session, for example after visiting the site, pressing Ctrl+Shift+Delete will open an options box in most browsers to allow you to do this. Many modern browsers also have a 'Private Browsing' function that will only allow cookies to be stored for the single browsing session you are in; this is an efficient way to retain the functionality of the site yet stop any cookies being stored when you are done.
We currently do not have a way to offer you a cookie free site nor to allow you to switch them on or off on our site, but we are working on improving our cookie functionality in line with recent legislation. To find out more about cookies and how to manage them you can visit About Cookies, an independent site with helpful information and advice. The IAB also has a consumer information site which you can visit by clicking here.(We are not responsible for the content of external websites).
Protecting your personal details on our website.
Last updated: 24 November 2015
The Website is brought to you by Electricshopping.com Limted. Electricshopping.com Limted believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below.
Some of the Personal Data we hold about you may be 'sensitive personal data' within the meaning of the Data Protection Act 1998, for example, information about your health or ethnic origin.
- 1. Collecting Information
We may collect Personal Data about you from a number of sources, including the following:
1.1. From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.
1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
1.3. From documents that are available to the public, such as the electoral register.
1.4. From third parties to whom you have provided information with your consent to pass it on to other organisations or persons.
- 2. Using Your Personal Information
2.1. Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies).
2.1.3. To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.
2.1.4. To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
2.1.5. To help to prevent and detect fraud or loss.
2.1.6. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us where
22.214.171.124. these products are similar to those you have already purchased from us,
126.96.36.199. you were given the opportunity to opt out of being contacted by us at the time your Personal Information was originally collected by us and at the time of our subsequent communications with you, and
188.8.131.52. you have not opted out of us contacting you.
2.1.7. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners where you have expressly consented to us doing so.
2.1.8. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
2.1.9. We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
2.3. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
2.3.1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
2.3.2. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
2.5. In connection with any transaction which we enter into with you:
2.5.1. We may carry out with one or more licensed credit reference and fraud prevention agencies:
184.108.40.206. credit checks where you have given us your express consent, and
220.127.116.11. fraud prevention checks.
We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
2.5.3. If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at Electricshopping.com Limted, 22-24 Homecroft Road, London, N22 5EL.
- 3. Protecting Information
We have strict security measures to protect Personal Data.
3.1. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
3.2. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
3.3. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
3.4. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
- 4. The internet
4.1. If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
4.2. Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
- 5. Cookies
When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called 'cookies'.
These cookies cannot be used to identify you personally and are used to improve services for you, for example through:
- Letting you navigate between pages efficiently
- Enabling a service to recognise your computer so you don't have to give the same information during one task
- Recognising that you have already given a username and password so you don't need to enter it for every web page requested
- Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast
To learn more about cookies, see:
Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website's features. Refer to your browser's Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.
Multiple cookies may be found in a single file depending on which browser you use.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide, as follows:
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Category 2: performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Category 3: functionality cookies
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as a live chat session. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Category 4: targeting cookies or advertising cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
The list below shows the cookies that we use, other than those that are strictly necessary to this service. If you have any queries about these, or would like more information, please contact our Data Protection Manager at Electricshopping.com Limted, 22-24 Homecroft Road, London, N22 5EL, or email us at email@example.com.
Multiple analytical services
By using this website, you agree that we can place these types of cookies on your device.
- 6. Links
6.1. The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
6.3. We exclude all liability for loss that you may incur when using these third party websites.
- 7. Further Information
7.4. If you would like access to the Personal Data that we hold about you, you can do this by emailing us at firstname.lastname@example.org or writing to us at the address noted above. There may be a nominal charge of £10 to cover administrative costs.
7.5. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at email@example.com or write to us at the address above to update your Personal Data.